Implementing Advanced Manufacturing and New Technology in the Oil and Gas Industry

Jennifer Hartsock, the CIO of oil and gas services giant Baker Hughes, explains how digitization works in ultra-heavy industry, where most products are engineered-to-order and deployed in exceptionally difficult environments.
Jennifer Hartsock
Vice President & CIO
What's interesting about oil and gas is that depending on where you're deploying an asset or service, it is very different from a customer point of view. A vast majority of our products in the upstream, midstream, and to a certain extent downstream as well, is engineered to order. Units of one, two, five--we don't get numbers with commas very often in the final product. So when we have to think about driving automation and driving advanced manufacturing, we can't depend on predictable parts, predictable configurations, or things that we can automate full-scale. So we have to think about flexibility. We have to think about where we're going to apply this that will actually generate returns, versus where we can apply it because it might be a great use of new technology. So we're very practical about it.

Jennifer Hartsock is Chief Information Officer of Baker Hughes, a GE company. With professional experience including positions at GE, Cameron International and Caterpillar, she brings over 20 years of IT leadership to the Company. She also leads BHGE’s Digital Thread to drive business productivity and accelerate customer outcomes.

Since April 2016, Hartsock served as Chief Information Officer of GE Oil & Gas, where she oversaw the global IT team and was responsible for driving simplification, acquisition integration and innovative solutions in support of the Oil & Gas business.

Prior to joining GE, Hartsock served as Vice President and Chief Information Officer for Cameron International. She spent 17 years at Caterpillar Incorporated in a variety of IT positions, culminating with IT Directory and Group CIO for Construction Industries. She earned a Bachelor of Science degree in applied computer science with summa cum laudehonors from Illinois State University.


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